FAQs
OUR PRODUCTS - GENTLY COOKED FRESH DOG FOOD
What is SKOV Pet?
SKOV Pet is a leading Canadian gently cooked fresh dog food brand based in Toronto. We specialize in human-grade meals developed by professional nutritionists and validated by licensed veterinarians to meet AAFCO and NRC guidelines for adult dogs, including seniors.
Why choose gently cooked fresh food?
Gently cooked fresh food uses whole, recognizable ingredients and is prepared at lower temperatures than highly processed dry food. This helps preserve the ingredients’ natural nutrients, moisture and texture while making the food easier for many dogs to digest.
The higher moisture content also supports daily hydration, while a complete and balanced fresh diet can help maintain healthy digestion, energy levels, skin and coat, and overall well-being.
And because the meals retain their natural aroma and flavour, they are often especially appealing to picky eaters.
Who formulates your recipes and is it safe?
Every recipe is developed by our pet nutrition team and finalized by licensed veterinarians to ensure precise macronutrient balance, making our meals 100% complete and balanced for daily feeding.
What does "Human-Grade" mean?
It means we use the same high-quality meats and vegetables you would buy for your own family, sourced from trusted Canadian suppliers. Our meals are prepared in kitchens that follow the same strict safety and hygiene standards as human food facilities.
Do you add vitamins and minerals?
Yes. To ensure every meal provides 100% of your dog's daily requirements, we supplement our whole-food ingredients with targeted, food-grade vitamins and minerals. This ensures each recipe is "Complete and Balanced" to AAFCO standards.
How large is each meal pack?
Every SKOV Pet fresh meal pack contains 400 g of food.
All four recipes use the same 400 g pack size.
Do your recipes contain peas or legumes?
No. SKOV Pet recipes do not contain peas or legumes.
Always review the complete ingredient list if your dog has a known allergy or ingredient sensitivity.
Can dogs with food allergies eat SKOV Pet?
It depends on your dog’s specific allergy.
Our meal-planning quiz includes a basic allergy filter for common proteins, and will exclude recipes that may not be suitable based on the information provided.
However, some recipes contain multiple animal-derived ingredients, so always review the full ingredient list rather than relying only on the recipe name or quiz recommendation.
If your dog has a diagnosed allergy, is following an elimination diet or has previously experienced a serious food reaction, speak with your veterinarian before introducing a new food.
Can dogs with medical conditions eat SKOV Pet?
Dogs with ongoing medical conditions may have nutritional needs that differ from a standard adult maintenance diet.
Please speak with your veterinarian before changing the diet of a dog with pancreatitis, kidney disease, liver disease, diabetes, severe allergies or another condition that requires medical nutrition management.
My dog has a sensitive stomach—what should I do?
Transition gradually (we include step-by-step instructions in your first box). Many sensitive pups do well on our gentler recipes and steady portions. If your dog has ongoing healthy issues or a medical history, please check with your vet.
Can my puppy or senior dog eat SKOV Pet?
- Seniors: Yes! All of our gently cooked recipes are suitable for senior dogs. For those looking for targeted support, our Chicken & Beef | Gentle Digestion Recipe is specifically formulated for them.
- Puppies (0-6 months): While our food is nutrient-dense, for growing puppies under 6 months, we currently recommend using it as a nutritious topper alongside a dedicated puppy diet.
OUR PRODUCTS - THE SLOW FEEDER BOWL
Why use a slow feeder bowl?
It’s more than just a bowl—it’s an enrichment tool. It slows down fast eaters by up to 10x, significantly reducing the risk of choking, vomiting, and life-threatening bloat. Beyond digestion, it provides vital daily mental stimulation, helping to reduce anxiety and boredom.
What are the bowls made from and are they safe?
Our bowls are made from 100% high-quality, BPA-free, food-grade silicone. This material is gentle on your pup's nose and gums while being incredibly durable and odor-resistant.
Is it suitable for flat-faced breeds (Pugs, Frenchies, Bulldogs)?
Absolutely! We specifically designed our maze patterns with varied groove heights to be brachycephalic-friendly. This allows flat-faced dogs to eat comfortably and breathe easier without the frustration of deep, narrow channels.
Can I clean it in the dishwasher?
Yes! Cleanup is easy. Our silicone bowls are top-rack dishwasher safe. For a quick hand-wash, simply use warm soapy water and a soft bristle brush.
ORDERS, OFFERS & SUBSCRIPTIONS
What are the benefits of a subscription?
Our subscription is designed to make healthy feeding effortless and rewarding:
- First Order: Get 40% OFF your first box plus a FREE Slow Feeder Bowl and a FREE Foldable Food Container.
- Ongoing Savings: Save on every delivery, with discounts automatically applied based on your box size
- Loyalty Bonus: For every 10 completed and paid subscription deliveries, your 11th box is FREE (based on the qualifying subscription history).
- Promotional Offers: Any special promotional discounts or seasonal sales will be automatically applied to your upcoming subscription order—no coupon codes required!.
How do I manage my subscription?
Once you place your first subscription order, we’ll email you a link to manage your subscription. If you cannot find it in your inbox, please check your Junk or Promotions folder.
From your subscription account, you can:
- Change your recipes
- Adjust the number of meal packs
- Change your delivery frequency
- Skip an upcoming delivery
- Pause your subscription
- Cancel future recurring orders
You can also contact us at hello@skovpet.com, and our team can make the changes for you.
Who is eligible for the introductory offer?
The introductory offer is available once per customer and household and applies only to the first eligible subscription order.
Creating another account, subscription, email address or payment method does not create a new introductory offer. Cancelling and restarting a subscription also does not reset eligibility.
Orders that do not meet the eligibility requirements may be adjusted, cancelled and refunded.
Can I use the introductory offer again if I cancel my order or subscription?
No. Introductory offers are limited to one redemption per customer and household.
Once an order using the introductory offer has been successfully placed and paid, the offer is considered redeemed, even if the order is later cancelled or refunded, including a refund issued under our 30-Day Satisfaction Guarantee.
Cancelling or restarting a subscription, or placing another order using a different account, email address or payment method, does not restore eligibility for the introductory offer.
Can I manage or cancel my plan?
Yes, you have total flexibility. Log into your account anytime to pause, skip a delivery, or cancel your plan altogether. Please ensure any changes are made before your next billing date.
How do I order for more than one dog?
Each dog can have a meal plan tailored to their individual needs. If you are ordering for more than one dog, contact us directly and provide the following information for each dog:
- Name
- Sex: Male or female
- Spayed or neutered: Yes or no
- Age
- Current weight
- Breed
- Activity level
- Body condition: Underweight, ideal weight or overweight
- Food allergies, sensitivities or ingredients to avoid
- Preferred feeding plan: Full Meal — fresh food as your dog’s main diet / Topper Plan — a smaller amount of fresh food mixed with their current food
Our team will calculate a personalized meal recommendation for each dog and set everything up together in one combined order. The introductory discount will be applied to all your dogs’ plans.
When will my subscription changes take effect?
A reminder email will be sent three days before each scheduled billing date. Any changes to your upcoming order must be completed before the billing date.
Once an order has been processed and payment has been collected, changes can no longer be applied to that order. Changes submitted after the billing date will take effect on your next scheduled order.
Can I restart a cancelled subscription?
Yes. You can restart a cancelled subscription or create a new meal plan at any time.
Introductory offers are limited to one use per customer and household. Restarting a cancelled subscription or creating a new plan under the same customer or household does not renew eligibility for another introductory offer.
SHIPPING & DELIVERY
Where do you deliver?
1. Fresh Dog Food: We deliver to most addresses in Ontario (ON) and Quebec (QC). Availability is validated by your postal code at checkout.
Service Note: To guarantee our cold-chain quality, we may be unable to reach certain remote locations where transit times exceed our safety window.
2. Slow Feeder Bowls: We offer FREE Shipping Canada-wide on all bowl-only orders!
How much does fresh meal delivery cost?
1. Fresh Dog Food: Fresh meal delivery is free within the GTA.
For most eligible addresses in Ontario and Quebec, delivery is $5.99. Orders of $150 or more qualify for free delivery within our standard delivery areas.
Delivery rates may vary for select postal codes based on location. Any applicable delivery fee will be shown at checkout before payment.
2. Slow Feeder Bowls: We offer FREE Shipping Canada-wide on all bowl-only orders!
When will my order be shipped?
1. Fresh Dog Food: Fresh meal orders follow a weekly fulfillment schedule.
Orders placed by Friday at 11:59 p.m. ET are normally scheduled for dispatch on the upcoming Tuesday or Wednesday. Orders placed after the weekly cut-off are normally scheduled for the following week.
Public holidays, severe weather, courier disruptions or other exceptional circumstances may affect the schedule.
2. Slow Feeder Bowls: Bowl-only orders are shipped throughout the week and typically arrive within 2-5 business days across Canada.
When should my order arrive?
1. Fresh Dog Food: GTA orders are typically delivered on the same day they are dispatched.
Orders to other eligible Ontario and Quebec addresses typically arrive within one to two days after dispatch.
Delivery dates and time windows are estimates and are not guaranteed. Refer to the most recent delivery notification or tracking update for current information.
2. Slow Feeder Bowls: Bowl-only orders are shipped throughout the week and typically arrive within 2-5 business days across Canada.
Do you need my buzz code or building instructions?
Yes. Please provide all information required to access the property, including:
- unit or apartment number;
- buzz or entry code;
- concierge or front-desk instructions; and
- a current phone number.
If the courier cannot access the building because information is missing or incorrect, the order may be delayed or the delivery attempt may be unsuccessful.
What if I’m not home when the delivery arrives?
You do not need to be home to receive your order. The box will be left at the delivery location provided, such as your front door, concierge or reception area.
You will receive an email reminder before your scheduled delivery. Fresh meal orders are packed in insulated packaging appropriate for the delivery route and expected transit time.
Please collect your order as soon as possible after delivery and place the meals in the freezer or refrigerator.
What if the food arrives partially thawed?
Some softening or partial thawing may occur during transit.
If the meals are still very cold to the touch, similar to food taken directly from the refrigerator, they may be placed in the freezer immediately.
Do not feed packs that are swollen, leaking, damaged or have broken seals.
Contact hello@skovpet.com promptly with your order number and clear photos of the shipping box and affected packs.
What happens during extreme heat or severe weather?
Extreme heat, winter storms, public holidays, road conditions or courier disruptions may require us to adjust the shipping date, delivery window, carrier or delivery method.
Affected customers will be notified if a meaningful schedule change is required.
Can I change my address or delivery date?
Yes. Address and delivery-date changes must be submitted before the order enters processing.
If the delivery address is changed, the shipping fee will be recalculated based on the new postal code. Any difference will be refunded or charged accordingly.
Once an order has been processed and packed, the delivery address or delivery date can no longer be changed. Any updates submitted after that point will apply to the next scheduled order.
Do you ship to P.O. Boxes?
Currently, we require a physical street address for fresh food deliveries to ensure the meals are kept in a temperature-controlled environment and not left in unmonitored lockers.
STORAGE & SERVING
How do I store the food?
Keep unopened meal packs frozen until needed.
Freezer: Store for up to six months.
Refrigerator: Thaw in the refrigerator and use within four days.
Keep the meal pack sealed until you are ready to serve it. Once opened, you can portion and store the remaining food in your SKOV Pet Foldable Food Container with the lid secured.
How should I thaw a meal pack?
Move the pack from the freezer to the refrigerator approximately 24 hours before serving.
Do not leave a frozen meal pack at room temperature for an extended period to speed up thawing.
Can I warm the food before serving?
Yes. SKOV Pet meals can be served directly from the refrigerator or gently warmed before serving.
Place the portion in a microwave-safe bowl or your SKOV Pet foldable food container, then warm it gently. The food is already fully cooked, so it only needs to be brought closer to room temperature rather than heated until hot.
Stir well and check the temperature before serving to make sure there are no hot spots. Do not microwave the original meal packaging.
How do I recycle your packaging?
- Cardboard box & paper inserts: recycle curbside.
- Gel packs: Cut them open, dispose of the non-toxic gel in the trash (it will safely dehydrate), and recycle the outer plastic film. Do not pour gel down the drain.
- Multi-layer insulation: Please check your local municipal guidelines for specific disposal instructions for liners or other insulation.
- Dry-ice (if included): allow any remaining dry ice to dissipate in a well-ventilated area away from people and pets.
SATISFACTION GUARANTEE & ORDER ISSUES
What is the 30-Day Satisfaction Guarantee?
Your first eligible SKOV Pet fresh meal order is covered by our 30-Day Satisfaction Guarantee.
If the meals are not a good fit for your dog, contact hello@skovpet.com within 30 days of the delivery date. Please include your order number and details about your dog’s experience so we can review the order with you.
Approved claims may receive a full refund for the eligible first meal order. The guarantee is limited to one eligible order per customer and household.
A refund under the 30-Day Satisfaction Guarantee does not reset or restore eligibility for the introductory offer. Cancelling, restarting or creating another subscription using a different account, email address or payment method also does not create a new introductory offer or guarantee.
What if my order is damaged or incorrect?
Inspect the order as soon as it arrives.
Contact hello@skovpet.com promptly if:
- Meal packs are damaged, leaking or have a broken seal; or
- products are missing; or
- you receive the wrong recipes;
Include your order number, a description of the issue and clear photos of the box, shipping label and affected products.